Privacy Policy

This privacy policy applies to the Livv app (hereby referred to as "Application") for mobile devices that was created by Provenmed (hereby referred to as "Service Provider") as a Free service. This service is intended for use under the conditions stated in this Privacy Policy.

At Livv, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you use the Livv app.

1. Information We Collect

The Application collects information when you download and use it. This information may include:

  • Personal Information: Your name, email address, and other details you provide while using the app.
  • Health Information: Urine test results, health indicators, and other medical data recorded by the app, including your health status, age, weight, and medical background for personalized recommendations.
  • Usage Data: App activity, performance metrics, and device information, which may include:
    • Your device's Internet Protocol address (e.g. IP address)
    • The pages you visit within the Application, time and date of your visit, and time spent on those pages
    • The operating system you use on your mobile device
  • Location Data: The Application may collect your approximate geographical location to improve app functionality, including location-based health recommendations. You can opt-out of location data collection by changing your device settings.
  • Camera Access and Image Processing: The app requires camera access to help you accurately analyze your urine test strips and track your health. Here's specifically how we use your camera:
    • Primary Purpose: We use your device's camera to capture images of urine test strips so you can get immediate, accurate health measurements.
    • Image Processing: The app processes test strip images in real-time using our specialized color analysis technology.
    • Privacy Protection: All image processing happens directly on your device.
    • Quality Assurance: The camera is also used to ensure proper test execution.
    • Data Control: You have full control over camera access through your device settings.

2. How We Use Your Information

We use your information to:

  • Provide and improve the Livv app and its features.
  • Send notifications, updates, and respond to inquiries.
  • Ensure the safety and security of your data.
  • Provide personalized content, relevant recommendations, and location-based services.
  • Analyze user behavior, identify trends, and enhance the app's performance.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Authorized third-party service providers who assist in operating the app, such as analytics or hosting services.
  • Legal authorities if required by law.

Only aggregated, anonymized data is periodically shared with external services to improve the Application. We use third-party services with their own Privacy Policies. Below are the links to their Privacy Policies:

  • Google Play Services
  • Google Analytics for Firebase
  • Expo
  • Sentry

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use physical, electronic, and procedural safeguards to protect information we process and maintain.

5. Your Data Rights

You have the right to access, modify, or request the deletion of your personal data. To exercise these rights, contact us at [email protected]. We aim to respond within 30 days. You may also request that we stop processing your data.

You can stop all data collection by uninstalling the Application using your mobile device's standard uninstall processes or by contacting us directly for assistance.

6. Data Retention Policy

We retain your personal data for as long as your account is active or as needed to provide the service. If you stop using the Application or request deletion, we will retain your data for up to 6 months for legal and operational purposes before deletion, unless a longer retention period is required by law.

7. Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13. If we discover any such data, it will be promptly deleted from our servers. If you believe your child has provided personal information, please contact us.

8. Changes to This Policy

We may update this privacy policy periodically. You will be notified of any material changes by a prominent notice in the Application or via email. Please review this Privacy Policy regularly for updates. This policy is effective as of 2024-09-01.

9. Your Consent

By using the Application, you consent to our collection and use of your information as described in this Privacy Policy, including any future updates.

10. Contact Us

If you have any questions regarding privacy while using the Application, or questions about our practices, please contact us via email at [email protected].